Kingy said:

captain_spalding said:

Kingy said:

I can get the same product from Perth cheaper, and get it trucked down here by the bloke who owns the yard where all my stuff is.

The customer varied the terms of the contract, expanding the amount of work beyond what had been quoted and agreed on. And, she did this without consulting you.

Whether or not she pays for the additional product, she surely owes you for the 6 hours extra work.

This is where your solicitor comes in.

The customer is lovely, and thought that the extra product was what she was to pay for, not knowing that extra product had been delivered.

I’m sure that she’s a very nice lady. But, that doesn’t change the fact that she decided, unilaterally, to increase the size of the project by what seems to be 25%, and she convinced the operator to put in an additional six hours on the job.

You just cant do stuff like that, and not expect to pay extra for it.