I don’t use the insurance unless I have to.
Last time (um, don’t ask how it happened, too embarrassing) I had a broken tail light and a dent in the rear where the tail light fitted. Bought a new tail light for about $230, put it in myself with help from mrs m, and left the dent because the smash repairer’s quote was exorbitant (more than $2,000) and, because the tail light is new, nobody notices the dent. total cost $230.
Time before, missy had been run into from behind which smashed the rear window. Found a smash repairer who would fit an entire rear hatch, sourced from a junkyard, for about $600, hardly more than the excess on insurance that i’d have to pay anyway, so had it fixed without bothering insurance.
Huge differences in price between different smash repairers.