For a couple of years now I have had both an Bigpond ADSL account for home and a Bigpond Super G Fast Wireless account for when I travel. Trouble is I have been paying $29.95 per month for an service that only access 2 or 3 times a year because most of the places I visit (eg the kids) have wi-fi. So I decided to change to pre-paid (Virgin this time). Rang up Bigpond earlier tonight to get them to cancel the wireless account (even had someone I could understand) and after we got over him rabbiting on about Simpson and his donkey (after I spelt my surname) we got talking about why I wanted to cancel the wireless service. I explained the situation and he went along and did is thing.

Trouble is he cancelled the ADSL and by the time I realised (cause I am not at home) it was too late to ring them. I have to wait until tomorrow. Boy I will be pissed if I have to go and change my email address because of their ineptitude!!!!

B#%^&y Typical!!!

orchid40 said:

B#%^&y Typical!!!

Certainly is. I’ve generally been happy enough with the performance of the account…it’s just the support that sucks

AnneS said:

orchid40 said:

B#%^&y Typical!!!

Certainly is. I’ve generally been happy enough with the performance of the account…it’s just the support that sucks

And the cost!!!!

AnneS said:

orchid40 said:

B#%^&y Typical!!!

Certainly is. I’ve generally been happy enough with the performance of the account…it’s just the support that sucks

I agree here. I have often asked of several of their operators (in store and on phone) whether part of their service charter is to make things have difficult as possible for their customers so that when things finally work, its such a joy for the consumer that they ignore the ineptitude in relief of the success?

pain master said:

AnneS said:

orchid40 said:

B#%^&y Typical!!!

Certainly is. I’ve generally been happy enough with the performance of the account…it’s just the support that sucks

I agree here. I have often asked of several of their operators (in store and on phone) whether part of their service charter is to make things have difficult as possible for their customers so that when things finally work, its such a joy for the consumer that they ignore the ineptitude in relief of the success?

ROFL! How did they take it?

hortfurball said:

pain master said:

AnneS said:

Certainly is. I’ve generally been happy enough with the performance of the account…it’s just the support that sucks

I agree here. I have often asked of several of their operators (in store and on phone) whether part of their service charter is to make things have difficult as possible for their customers so that when things finally work, its such a joy for the consumer that they ignore the ineptitude in relief of the success?

ROFL! How did they take it?

mainly with dumb stares and the scratch of their heads… I’m very polite when I get annoyed at Telstra. I had a modem with a dead Transformer, so I phoned up the Bigpond helpline and asked for a new Transformer, after going through the rigmorole of “speaking” to their machine. I have now discovered that it is easier to say “Operator please” three times when they ask “Now, in a few words, can you describe your problem”, and is enough confusion for them to say “I’ll put you through to one of our operators”

So the guy on the phone did not believe me when I said my transformer was buggered, he wanted to get me to go through the process of troubleshooting the modem, I wanted to tell him to go get knotted. In the end I did. GF was a little shocked. So I went to the local Telstra shop to see if they could help… this is where the kids in the shop scratched their heads and looked blankly back at me. They said “we are unable to help with any of your problems today, in fact we are unable to help anyone’s problem, we just got this part-time job because McDonalds lost our application, can you go to the T-Life store?”

So I went to T-Life at 4pm in the afternoon where they have “technicians” and I said can a “technician” run a multi-meter over this transformer to confirm that it is knotted and replace it with a new one… blank stares and head scratching. Is a “technician” here? “No, sorry Sir, the technicians have all gone home” I ask “What time do they normally go home?” “5pm sir, but today they have just walked out”

“A lot like many of your disgruntled customers?”

“Can I have new transformer, this one is ‘carded?”

“Sorry Sir, the technicians have gone home.”

“Operator please?” I whisper to the pimply headed young girl.

she says “Yes, if you call up the people on the phone, they will arrange to send out a new transformer, that’s what we would do anyway, because we don’t stock anything here…”

“Sorry Sir, the technicians have gone home.”
———
chuckle – nice comment PM. it’s amazing how now i think big=bad because of the way the banks and other corporate killers behave.

UNBELIEVABLE!! Actually, it is believable, and told in a very entertaining way!

I switched to Bigpond after being with Iprimus for years, only to find that I had never been given the speed that I had been paying for. They were trying to work out compensation and I spat the dummy after 3 weeks waiting.
BP offered a better deal with a half-price special that was available then, so I grabbed it and was delighted with the speed. Then I found out that they charge for uploads as well as downloads and my MB allowance got chewed up rapidly and I was charged 15c per MB over the limit. I rang them and said I couldn’t afford this and was obviously on the wrong plan for me. They said I needed to upgrade to a higher plan and I said I couldn’t afford it, what could they do to help? Eventually I was put through to someone who looked at the problem and solved it immediately. I am now on the higher plan and at half price. I can afford this. It’s for 12 months, and when the time’s up I can find out what else is on offer, I’m sure there’ll be something. I’m happy with them ATM.

Well I got onto Bigpond this morning, this time with a girl in Adelaide. I tried to remain cool calm and collected but when she told me that the stuff up was a rarity I nearly choked! She acknowledged that the error was theirs as it was very clearly stated on the record that I wanted to cancel the Wireless account because I had changed providers. There was no mention of ADSL.

Anyway, as I suspected they were going to make me get a new email address because “once the account is closed there is nothing they could do”. Well I hit the roof and said I was going to the Ombusdman and that there had better not be any charges to set it all up again. She went of and spoke ot her supervisor, who, lo and behold said that they have a new system now that enables them to re-assign the old email address in circumstances like that. She also said that they were going to be trained in this aspect today. ROFL… So my ADSL is being reinstated, but it going to take 5 days!! Boy did I let her know I was not happy!!

To top things off I accidentally went over my download limit by 44mb which normally gets charged at 25c per mb. I have never gone over before and it was quite accidental. Normally they send an email when I am approaching the limit, but this time they didn’t. So I said to her because of all this mucking around I would like that excess usage to disappear. “Oh I don’t think we can do that” My reply it “would be a gesture of goodwill considering the stuff up”. She said “ I can’t make that decision, I will check with my supervisor”. So after putting me hold yet again she came back and said that they would remove the excess usage charge and cancel the wireless account.

I won’t get too excited just yet….bigpond have promised me lots in the past when they have stuffed up and it has taken a couply of months to be rectified!

Now if only they had let me cancel the account online instead of ringing up to do it none of this would have happened. Obviously you have to ring up so that they can try to talk you out of it.

Not happy Jan!

orchid40 said:

UNBELIEVABLE!! Actually, it is believable, and told in a very entertaining way!

I switched to Bigpond after being with Iprimus for years, only to find that I had never been given the speed that I had been paying for. They were trying to work out compensation and I spat the dummy after 3 weeks waiting.
BP offered a better deal with a half-price special that was available then, so I grabbed it and was delighted with the speed. Then I found out that they charge for uploads as well as downloads and my MB allowance got chewed up rapidly and I was charged 15c per MB over the limit. I rang them and said I couldn’t afford this and was obviously on the wrong plan for me. They said I needed to upgrade to a higher plan and I said I couldn’t afford it, what could they do to help? Eventually I was put through to someone who looked at the problem and solved it immediately. I am now on the higher plan and at half price. I can afford this. It’s for 12 months, and when the time’s up I can find out what else is on offer, I’m sure there’ll be something. I’m happy with them ATM.

As I said I am basically happy with the internet speed, although not super fast it is faster than what I used to get and the best for where I live, cause we are in a black spot. We can’t get ADSL2. Tech support has been reasonable, it’s just the admin that is terrible

>part of their service charter is to make things have difficult as possible for their customers so that when things finally work, its such a joy for the consumer that they ignore the ineptitude in relief of the success?

Companies like Helstra form most of the pain (the little that there is) of using operating systems other than ‘dows or OSX. If you are trying to connect to the wireless or even Bigpuddle and you are using Linux, the “helpful” person on the phone invariably says Linux is not compatible with them. Really I say, then how on earth does Helstra communicate through the internet – the vast majority of which is Linux servers? Sort of stumps them.

Luckily there is a vibrant and (genuinely) helpful community online who have done all this before. IF YOU CAN GET ONLINE. LOL.

I don’t use Helstra except for a prepaid NextG card which I have for quiet time at work or emergencies elsewhere..

pain master said:

hortfurball said:

pain master said:

I agree here. I have often asked of several of their operators (in store and on phone) whether part of their service charter is to make things have difficult as possible for their customers so that when things finally work, its such a joy for the consumer that they ignore the ineptitude in relief of the success?

ROFL! How did they take it?

mainly with dumb stares and the scratch of their heads… I’m very polite when I get annoyed at Telstra. I had a modem with a dead Transformer, so I phoned up the Bigpond helpline and asked for a new Transformer, after going through the rigmorole of “speaking” to their machine. I have now discovered that it is easier to say “Operator please” three times when they ask “Now, in a few words, can you describe your problem”, and is enough confusion for them to say “I’ll put you through to one of our operators”

So the guy on the phone did not believe me when I said my transformer was buggered, he wanted to get me to go through the process of troubleshooting the modem, I wanted to tell him to go get knotted. In the end I did. GF was a little shocked. So I went to the local Telstra shop to see if they could help… this is where the kids in the shop scratched their heads and looked blankly back at me. They said “we are unable to help with any of your problems today, in fact we are unable to help anyone’s problem, we just got this part-time job because McDonalds lost our application, can you go to the T-Life store?”

So I went to T-Life at 4pm in the afternoon where they have “technicians” and I said can a “technician” run a multi-meter over this transformer to confirm that it is knotted and replace it with a new one… blank stares and head scratching. Is a “technician” here? “No, sorry Sir, the technicians have all gone home” I ask “What time do they normally go home?” “5pm sir, but today they have just walked out”

“A lot like many of your disgruntled customers?”

“Can I have new transformer, this one is ‘carded?”

“Sorry Sir, the technicians have gone home.”

“Operator please?” I whisper to the pimply headed young girl.

she says “Yes, if you call up the people on the phone, they will arrange to send out a new transformer, that’s what we would do anyway, because we don’t stock anything here…”

About then you want to grab someone by the throat, pick them up and shake some sense into them..

AnneS said:

Well I got onto Bigpond this morning, this time with a girl in Adelaide. I tried to remain cool calm and collected but when she told me that the stuff up was a rarity I nearly choked! She acknowledged that the error was theirs as it was very clearly stated on the record that I wanted to cancel the Wireless account because I had changed providers. There was no mention of ADSL.

Anyway, as I suspected they were going to make me get a new email address because “once the account is closed there is nothing they could do”. Well I hit the roof and said I was going to the Ombusdman and that there had better not be any charges to set it all up again. She went of and spoke ot her supervisor, who, lo and behold said that they have a new system now that enables them to re-assign the old email address in circumstances like that. She also said that they were going to be trained in this aspect today. ROFL… So my ADSL is being reinstated, but it going to take 5 days!! Boy did I let her know I was not happy!!

To top things off I accidentally went over my download limit by 44mb which normally gets charged at 25c per mb. I have never gone over before and it was quite accidental. Normally they send an email when I am approaching the limit, but this time they didn’t. So I said to her because of all this mucking around I would like that excess usage to disappear. “Oh I don’t think we can do that” My reply it “would be a gesture of goodwill considering the stuff up”. She said “ I can’t make that decision, I will check with my supervisor”. So after putting me hold yet again she came back and said that they would remove the excess usage charge and cancel the wireless account.

I won’t get too excited just yet….bigpond have promised me lots in the past when they have stuffed up and it has taken a couply of months to be rectified!

Now if only they had let me cancel the account online instead of ringing up to do it none of this would have happened. Obviously you have to ring up so that they can try to talk you out of it.

Not happy Jan!

If you want to be amongst fellow victims, check out http://whirlpool.net.au/, which is a forum for broadband users. Helstra are legend there.

colliewa said:

If you want to be amongst fellow victims, check out http://whirlpool.net.au/, which is a forum for broadband users. Helstra are legend there.

I posted there last night

Well MrsD, it’s just you and me. But I need to say addeui (or whatever the french spelling of goodbye is) as I need to go and meet my admiring and photogenic public.

I say admiring because they are ALL so friendly here.

colliewa said:

Well MrsD, it’s just you and me. But I need to say addeui (or whatever the french spelling of goodbye is) as I need to go and meet my admiring and photogenic public.

I say admiring because they are ALL so friendly here.

No worries collie. I’m about to head home too. Will take 5 days for me to back I guess unless Bigpond pull their finger out.

And the MrsD bit is a linked to the Gallipoli thing you hinted at before. Just in case it is too abstract.. 8^)

colliewa said:

And the MrsD bit is a linked to the Gallipoli thing you hinted at before. Just in case it is too abstract.. 8^)

yes a bit too abstract for me today!

AnneS said:

Well I hit the roof and said I was going to the Ombusdman and that there had better not be any charges to set it all up again.

If Telstra cause any more trouble, do give the ombudsman a call. You’ll get the number for the Telstra senior complaints department who actually have the authority to fix things rather than asking supervisors about everything.

orchid40 said:

B#%^&y Typical!!!

this is why I use internode cheaper and more reliable plus the support is in Adelaide

Yes I am going to start looking for a cheaper provided that has a higher monthly usage ! been with optus for yonks, they have a back to school package ATM ?? might check that out ?? brb with details and for opinions !

drylander1 said:

orchid40 said:

B#%^&y Typical!!!

this is why I use internode cheaper and more reliable plus the support is in Adelaide

trouble is don’t get service with the others. Can’t get signal

its adsl

colliewa said:

pain master said:

hortfurball said:

ROFL! How did they take it?

mainly with dumb stares and the scratch of their heads… I’m very polite when I get annoyed at Telstra. I had a modem with a dead Transformer, so I phoned up the Bigpond helpline and asked for a new Transformer, after going through the rigmorole of “speaking” to their machine. I have now discovered that it is easier to say “Operator please” three times when they ask “Now, in a few words, can you describe your problem”, and is enough confusion for them to say “I’ll put you through to one of our operators”

So the guy on the phone did not believe me when I said my transformer was buggered, he wanted to get me to go through the process of troubleshooting the modem, I wanted to tell him to go get knotted. In the end I did. GF was a little shocked. So I went to the local Telstra shop to see if they could help… this is where the kids in the shop scratched their heads and looked blankly back at me. They said “we are unable to help with any of your problems today, in fact we are unable to help anyone’s problem, we just got this part-time job because McDonalds lost our application, can you go to the T-Life store?”

So I went to T-Life at 4pm in the afternoon where they have “technicians” and I said can a “technician” run a multi-meter over this transformer to confirm that it is knotted and replace it with a new one… blank stares and head scratching. Is a “technician” here? “No, sorry Sir, the technicians have all gone home” I ask “What time do they normally go home?” “5pm sir, but today they have just walked out”

“A lot like many of your disgruntled customers?”

“Can I have new transformer, this one is ‘carded?”

“Sorry Sir, the technicians have gone home.”

“Operator please?” I whisper to the pimply headed young girl.

she says “Yes, if you call up the people on the phone, they will arrange to send out a new transformer, that’s what we would do anyway, because we don’t stock anything here…”

About then you want to grab someone by the throat, pick them up and shake some sense into them..

the poor delicate thing in the shop would jellify at the thought!

Seeing Telstra puts food on our table I had best stay out of this. LOL

bubba louie said:

Seeing Telstra puts food on our table I had best stay out of this. LOL

yeps LOLOLOL

pain master said:

They said “we are unable to help with any of your problems today, in fact we are unable to help anyone’s problem, we just got this part-time job because McDonalds lost our application, can you go to the T-Life store?”

Is a “technician” here? “No, sorry Sir, the technicians have all gone home” I ask “What time do they normally go home?” “5pm sir, but today they have just walked out”

“A lot like many of your disgruntled customers?”

Pissing myself laughing! You should cut and paste that entire post for your book, PM. So funny!

pepe said:

“Sorry Sir, the technicians have gone home.”
———
chuckle – nice comment PM. it’s amazing how now i think big=bad because of the way the banks and other corporate killers behave.

Speaking of big = bad, I once, many years ago, worked for a bank in the CBD. After four years, when everyone else was saying “Yippee it’s Friday!” I was saying “OMG, only two days and I have to come back here.”

I went on two weeks holiday and on the first night (Friday) I was sitting on my front porch at 11pm, glanced across at the lights of the CBD, saw the building that had become my hell on earth, and felt so depressed at the thought of going back that I wrote out my resignation letter on the spot. It was full of everything you should NOT put in a resignation letter…A age and a half of something along the lines of “I can no longer contain my disgust at the capitalistic and money grabbing attitude of this organisation…stomp all over the poor and suck up to the rich….” etc etc.

When I went in on the Monday to hand the letter in, my boss attempted to convince me that it would be better to write a nice polite letter so as not to burn my bridges in case I changed my mind!!! Do you think maybe she missed the point? LOL! I assured her that I would change my mind and reapply for a job there when hell froze over. After taking my letter up to the big boss, it was suggested that I clear out my desk immediately (supervised by a guard) and leave (escorted out of the building by said guard) and consider my two weeks holiday as my period of notice. What did they think I was going to do? Crash their system? Hit a couple of buttons on my computer and end up a million dollars richer? (I wasn’t that savvy, LOL!) Plant a bomb?

Anyway, resignation letters of that type don’t go down too well in banks that deal with billions of dollars it seems, ROFL!

hortfurball said:

pepe said:

“Sorry Sir, the technicians have gone home.”
———
chuckle – nice comment PM. it’s amazing how now i think big=bad because of the way the banks and other corporate killers behave.

Speaking of big = bad, I once, many years ago, worked for a bank in the CBD. After four years, when everyone else was saying “Yippee it’s Friday!” I was saying “OMG, only two days and I have to come back here.”

I went on two weeks holiday and on the first night (Friday) I was sitting on my front porch at 11pm, glanced across at the lights of the CBD, saw the building that had become my hell on earth, and felt so depressed at the thought of going back that I wrote out my resignation letter on the spot. It was full of everything you should NOT put in a resignation letter…A age and a half of something along the lines of “I can no longer contain my disgust at the capitalistic and money grabbing attitude of this organisation…stomp all over the poor and suck up to the rich….” etc etc.

When I went in on the Monday to hand the letter in, my boss attempted to convince me that it would be better to write a nice polite letter so as not to burn my bridges in case I changed my mind!!! Do you think maybe she missed the point? LOL! I assured her that I would change my mind and reapply for a job there when hell froze over. After taking my letter up to the big boss, it was suggested that I clear out my desk immediately (supervised by a guard) and leave (escorted out of the building by said guard) and consider my two weeks holiday as my period of notice. What did they think I was going to do? Crash their system? Hit a couple of buttons on my computer and end up a million dollars richer? (I wasn’t that savvy, LOL!) Plant a bomb?

Anyway, resignation letters of that type don’t go down too well in banks that deal with billions of dollars it seems, ROFL!

Lucky you didn’t go Postal…

The other teleco mobs don’t fare much better , and worse in some cases.

My “YES” mob took my payments for one phone and credited them to my 2nd phone. It seems a person having 2 mobiles in one name is a little too much for their delicate brains to work out.
I suspended no1 ph to pay off a huge bill ( how giant son wracked up a bill of $1400 on a mobile with game charges, is another story) and they actually credited no 2 ph with those payments. I was still getting demands to pay the bill on no 1 phone, while no 2 phone was in credit by many hundreds, before I eventually worked out what was going on.
It took 2 months and many phone calls to rectify.

Their internet and home phone deals I’m very happy with, but the mob call service dept. is run by idiots.

“I can no longer contain my disgust at the capitalistic and money grabbing attitude of this organisation…stomp all over the poor and suck up to the rich….”
——————-
i will not be sucked into a political debate here – but these thoughts are very humane and the courage you had there is similar to myra brackenridge’s (sp?).

Morning all…I am sitting in my car with the laptop literally on the lap waiting for my Dr’s appt. Can’t get wireless signal at home so catching up while in town..checking bank accounts etc

It is unfortunate for me that where I live is aslo a bit of a black spot for ADSL and Bigpond is the only one who can guarantee me service…believe me I have looked into others ISPs.

Time to go in for the appt now (time for a new script and to check BP). Will catch you next time I’m in town or when and if Bigpond sort out my ADSL

Have to love Telstra/Bigpond lol. I was going through a 3rd party ISP and Telstra weren’t happy! Telstra tech rang me when he had connected up the ADSL line to my number.

“Why the ph line was so noisy?” I asked .

Tech replied “oh that’s the price you have to pay to have ADSL”.

Had ADSL on for around 5 days and then some magical fiddling happened up on the road , had driven past and saw the Bigpond van parked next to it in the morning. Lost my ph line and ADSL. Finally got on to Telstra when the ph line came back on again and asked what had they done as now I’ve lost my ADSL.

“As you’re not with Bigpond, I’m sorry there’s nothing we can do” was the reply.

“But I saw the Bigpond van working on my street at the same time I lost my ph line and ADSL – what happened?” I asked

“I’m sorry there’s nothing I can do for you” clunk I got dial tone lmao

So, I rang my ISP at the time and explained. They got in contact with Telstra Wholesale and didn’t have much luck. They kept at them and telstra went out to ‘fix’ the problem.

This went on for about a month – oh fer joy.

My ISP kept in constant contact with me thankfully, giving me updates. I had now been resorting to backup dial up which with what ever telstra had done, was ruining my dial up connection…was wasting money dialing up all the time.

Eventually found out that telstra had so nicely disconnected the ADSL on purpose and placed ‘technology blockers’ on the line so ADSL was null and void – they refused to remove it.

Waited 2 months then got in contact with Bigpond – had ADSL up and running in 3 days with a CLEAR ph line…go figure.

Now I’m just staying with them until the 24 month contract is finished and then I’m going back to my original ISP .

I hate Hell$tra, but sometimes just have to go with the flow.

Bring on the NBN!

Noishe said:

Eventually found out that telstra had so nicely disconnected the ADSL on purpose and placed ‘technology blockers’ on the line so ADSL was null and void – they refused to remove it.

:O

You’d think that would be illegal! Surely there’s someone you can call about that. Ombudsman? A Current Affair? Expose the buggers….that’s not on!

Noishe said:

Have to love Telstra/Bigpond lol. I was going through a 3rd party ISP and Telstra weren’t happy! Telstra tech rang me when he had connected up the ADSL line to my number.

“Why the ph line was so noisy?” I asked .

Tech replied “oh that’s the price you have to pay to have ADSL”.

Had ADSL on for around 5 days and then some magical fiddling happened up on the road , had driven past and saw the Bigpond van parked next to it in the morning. Lost my ph line and ADSL. Finally got on to Telstra when the ph line came back on again and asked what had they done as now I’ve lost my ADSL.

“As you’re not with Bigpond, I’m sorry there’s nothing we can do” was the reply.

“But I saw the Bigpond van working on my street at the same time I lost my ph line and ADSL – what happened?” I asked

“I’m sorry there’s nothing I can do for you” clunk I got dial tone lmao

So, I rang my ISP at the time and explained. They got in contact with Telstra Wholesale and didn’t have much luck. They kept at them and telstra went out to ‘fix’ the problem.

This went on for about a month – oh fer joy.

My ISP kept in constant contact with me thankfully, giving me updates. I had now been resorting to backup dial up which with what ever telstra had done, was ruining my dial up connection…was wasting money dialing up all the time.

Eventually found out that telstra had so nicely disconnected the ADSL on purpose and placed ‘technology blockers’ on the line so ADSL was null and void – they refused to remove it.

Waited 2 months then got in contact with Bigpond – had ADSL up and running in 3 days with a CLEAR ph line…go figure.

Now I’m just staying with them until the 24 month contract is finished and then I’m going back to my original ISP .

I hate Hell$tra, but sometimes just have to go with the flow.

Bring on the NBN!

Contact the Telecommunications Ombusman and repeat this story. This is clearly anti-competitive behaviour.

They will be up Helstra like a rat up an aquaduct, if you ask I’m sure they will (or pressure Helstra to) void your current contract.

The Telecommunications Ombudsman is you friend will hob nailed kicking boots.

I did contact the TIO but they’re toothless tigers. Apparently Telstra were in their ‘right’ as they ‘own’ the infrastructure and rent it out at ‘their discretion’

>I did contact the TIO but they’re toothless tigers. Apparently Telstra were in their ‘right’ as they ‘own’ the infrastructure and rent it out at ‘their discretion’

I’d suggest asking again.

Turning off your “other” ISP then immediately having it available for telstra adsl is illegal.

Noishe said:

I did contact the TIO but they’re toothless tigers. Apparently Telstra were in their ‘right’ as they ‘own’ the infrastructure and rent it out at ‘their discretion’

Mr BL is a Telstra manager and says that the TIO certainly is not a toothless tiger, and that if Telstra behaved in the way described in the story then it would be illegal and they could be fined. Telstra must provide equivalent service over the unconditioned local loop (ie the copper line between the exchange and your home) regardless of whether it is rented to an ISP or not. In fact most of the techs who work on it wouldn’t know if the service is a Telstra one or one of the resellers. Telstra certainly has plenty of customer service problems (mainly as a result of significant IT systems upgrades that were very difficult to implement – not that that should be an excuse).

bubba louie said:

Mr BL is a Telstra manager and says that the TIO certainly is not a toothless tiger, and that if Telstra behaved in the way described in the story then it would be illegal and they could be fined. Telstra must provide equivalent service over the unconditioned local loop (ie the copper line between the exchange and your home) regardless of whether it is rented to an ISP or not. In fact most of the techs who work on it wouldn’t know if the service is a Telstra one or one of the resellers. Telstra certainly has plenty of customer service problems (mainly as a result of significant IT systems upgrades that were very difficult to implement – not that that should be an excuse).

Well I guess in this instance they got away with it as at the time it was unprecedented, the TIO hadn’t heard of what happened here happening before. Just one major stuffup which was annoying. But meh am over it now

Sorry to barge in on the helstra issue, but this is a good place to ask a question of any teleco peoples out there..

Is it possible to block a single number from messaging or ringing a mobile ?

Happy Potter said:

Sorry to barge in on the helstra issue, but this is a good place to ask a question of any teleco peoples out there..

Is it possible to block a single number from messaging or ringing a mobile ?

yes there is, you have to call them and make a complaint that your being harassed etc….I hope it is not anything to serious HP

The Estate said:

Happy Potter said:

Sorry to barge in on the helstra issue, but this is a good place to ask a question of any teleco peoples out there..

Is it possible to block a single number from messaging or ringing a mobile ?

yes there is, you have to call them and make a complaint that your being harassed etc….I hope it is not anything to serious HP

No not serious. Just a past resi unit kid texting me to tell me to let GS have my phone and let him have a life. I laughed. No need for to reply or make a complaint, but I wish not to receive calls or messages from them.

Well you can get numbers blocked from the exchange etc… maybe call the unit and see if they can do anything from their end perhaps ??? ot just call telstra ?

The Estate said:

Well you can get numbers blocked from the exchange etc… maybe call the unit and see if they can do anything from their end perhaps ??? ot just call telstra ?

I’ll ring Optus tomorrow and let you know how I go.

Happy Potter said:

The Estate said:

Well you can get numbers blocked from the exchange etc… maybe call the unit and see if they can do anything from their end perhaps ??? ot just call telstra ?

I’ll ring Optus tomorrow and let you know how I go.

thanks I’m also curious ?

The Estate said:

Happy Potter said:

The Estate said:

Well you can get numbers blocked from the exchange etc… maybe call the unit and see if they can do anything from their end perhaps ??? ot just call telstra ?

I’ll ring Optus tomorrow and let you know how I go.

thanks I’m also curious ?

Check the options in your phone itself as well HP – mine has all sorts of settings about blocking calls, only allowing certain numbers etc..

bon008 said:

The Estate said:

Happy Potter said:

I’ll ring Optus tomorrow and let you know how I go.

thanks I’m also curious ?

Check the options in your phone itself as well HP – mine has all sorts of settings about blocking calls, only allowing certain numbers etc..

Ok one can’t block a single number on the iphone, without blocking all, but I found an app for ‘iblacklist’ so I will check that out later.
This setting will come out later though. Good.

Coz could you email me at home addy with that list as I would like to block a few numbers if it is possible, thanks in advance !