My bushwalking friend has a problem with her mobile phone. It’s a Samsung. She has been tidying up her contacts. In the main contacts section, she is able to delete the ones she wants to delete. But in the messages section, she is unable to delete contacts. She can delete a message. Even if she deletes someone in the main section, they remain in the messages section. She has asked many people. She has asked at the Telstra shop. No-one has been able to offer a way to do this. Anyone got any suggestions?

(I’m going outside for half an hour or so. I’ll check back here when I come inside)

buffy said:

My bushwalking friend has a problem with her mobile phone. It’s a Samsung. She has been tidying up her contacts. In the main contacts section, she is able to delete the ones she wants to delete. But in the messages section, she is unable to delete contacts. She can delete a message. Even if she deletes someone in the main section, they remain in the messages section. She has asked many people. She has asked at the Telstra shop. No-one has been able to offer a way to do this. Anyone got any suggestions?

(I’m going outside for half an hour or so. I’ll check back here when I come inside)

These I assume are the Chinese ones? They call, you don’t answer and they then send a text asking you to press 1 for Chinese, blah. I can block the contact from the call list and yes, I can only delete the actual message. This does however take it off the message list but mine is an iPhone8.

roughbarked said:

buffy said:

My bushwalking friend has a problem with her mobile phone. It’s a Samsung. She has been tidying up her contacts. In the main contacts section, she is able to delete the ones she wants to delete. But in the messages section, she is unable to delete contacts. She can delete a message. Even if she deletes someone in the main section, they remain in the messages section. She has asked many people. She has asked at the Telstra shop. No-one has been able to offer a way to do this. Anyone got any suggestions?

(I’m going outside for half an hour or so. I’ll check back here when I come inside)

These I assume are the Chinese ones? They call, you don’t answer and they then send a text asking you to press 1 for Chinese, blah. I can block the contact from the call list and yes, I can only delete the actual message. This does however take it off the message list but mine is an iPhone8.

I’m quite pleased to have an antediluvian phone. It’s not clever enough to get involved with this kind of thing.

Messages and contacts are different functions. Deleting a contact from “contacts” won’t delete messages from them. She has to do that manually. To bulk delete messages, tap a message and hold to delete all in that message thread.

She may end up with an empty message thread from a deleted contact; it will eventually move further down the message list until it’s no longer visible. Rebooting the phone might change that; I don’t have a Samsung and can’t confirm.

buffy said:

My bushwalking friend has a problem with her mobile phone. It’s a Samsung. She has been tidying up her contacts. In the main contacts section, she is able to delete the ones she wants to delete. But in the messages section, she is unable to delete contacts. She can delete a message. Even if she deletes someone in the main section, they remain in the messages section. She has asked many people. She has asked at the Telstra shop. No-one has been able to offer a way to do this. Anyone got any suggestions?

(I’m going outside for half an hour or so. I’ll check back here when I come inside)

I was unable to replicate this problem.

I have a Samsung phone right here, but it needs to be charged.

I’ll give it a try ASAP.

Asking at the Telstra shop is futile. Staff at Telstra shops are employed for their ability to sell things to people, not for knowing how things work. There’s no money in helping people with their phone troubles.

Divine Angel said:

Messages and contacts are different functions. Deleting a contact from “contacts” won’t delete messages from them. She has to do that manually. To bulk delete messages, tap a message and hold to delete all in that message thread.

Yes, we tried that today. Found someone who she couldn’t remember who it was, deleted “Deb” from contacts. Then went to messages and deleted “Deb”‘s message. But when you go back to messages, “Deb”‘s message is still there. She might just have to let it work its way out of the system.

Like Tamb, my emergency mobile is not smart, and doesn’t do these things. I probably should tidy up my contacts again though.

captain_spalding said:

I have a Samsung phone right here, but it needs to be charged.

I’ll give it a try ASAP.

Asking at the Telstra shop is futile. Staff at Telstra shops are employed for their ability to sell things to people, not for knowing how things work. There’s no money in helping people with their phone troubles.

The one in Hamilton has been helpful to me. We’ve achieved a few things just by playing dumb there.

:)

buffy said:

Divine Angel said:

Messages and contacts are different functions. Deleting a contact from “contacts” won’t delete messages from them. She has to do that manually. To bulk delete messages, tap a message and hold to delete all in that message thread.

Yes, we tried that today. Found someone who she couldn’t remember who it was, deleted “Deb” from contacts. Then went to messages and deleted “Deb”‘s message. But when you go back to messages, “Deb”‘s message is still there. She might just have to let it work its way out of the system.

Like Tamb, my emergency mobile is not smart, and doesn’t do these things. I probably should tidy up my contacts again though.

I should too. Having dead people in my contacts is probably not a good thing.

captain_spalding said:

I have a Samsung phone right here, but it needs to be charged.

I’ll give it a try ASAP.

Asking at the Telstra shop is futile. Staff at Telstra shops are employed for their ability to sell things to people, not for knowing how things work. There’s no money in helping people with their phone troubles.

so buying a new phone will mean no more trouble

Thank you, people of the interwebs.

buffy said:

Thank you, people of the interwebs.

No worries.

captain_spalding said:

I have a Samsung phone right here, but it needs to be charged.

I’ll give it a try ASAP.

Asking at the Telstra shop is futile. Staff at Telstra shops are employed for their ability to sell things to people, not for knowing how things work. There’s no money in helping people with their phone troubles.

One day when I was doing a mystery shop (not Telstra), the guy in front of me was having some issue with his phone, managed to brick it. Three sales people team members attempted to fix it before declaring they needed to send it away. Teenager behind me offered to have a go, and had it fixed within seconds.