I could log in to the other website to ask this question but thought I’d start here first, its just quicker

)

Ok, This issue is with one website and one website only.

I have a subscription to a service in Australia, their office’s are in Melbourne and I believe their web servers for their website are also in Australia.

So, I log in too my account page to download the latest report, which are always in pdf format.
Usually only 1.5MB – 3MB in size, quite small files

I select save > the download process starts and I can see the file download progress as it downloads, then, it just stops, always at exactly 70% complete!
I can let it sit there for 10 minutes but it will not resume, so I cancel and start again, download starts, gets to 70% and just stops.

I give up, log off.

Come back the next day, try again, exactly the same problem.

I have been tooing and froing with their customer service dept via email for months and they say they have forwarded my problem to the “technical dept.” but they come back and tell me that because no one else has reported this problem it must be an issue at my end.
I think it is their end.

The only technical suggestion they sent was to change a setting in my browsers “ manage add-ons” for the adobe pdf link helper, but it made zero difference.

I think it has something to do with my account page on their website and how it connects to their server.

Any thoughts?

Aquila, have you tried a different browser?

Yeah, try another browser that allows you to resume aborted transfers.

Also, do you have the space on the drive you are downloading to?

Yes sibeen, I’ve tried IE8 & Firefox

Give Chrome a try.

sibeen,
I’ve heard that Chroming can damage your health?
I don’t wanna risk my health, at this stage.

Carmen,
Yes, plenty space on HDD, mate, plenty space

Aquila said:

I
I think it has something to do with my account page on their website and how it connects to their server.

Any thoughts?

Yep it is something your end. Tried installing IP Net Monitor?
Tried disabling all add ons?

roughbarked said:

Aquila said:

I
I think it has something to do with my account page on their website and how it connects to their server.

Any thoughts?

Yep it is something your end. Tried installing IP Net Monitor?
Tried disabling all add ons?

From my experience.. older versions of Firefox are no longer supported. Yet the system we may have installed is not able to utilise newer versions of Firefox.

roughbarked said:

roughbarked said:

Aquila said:

I
I think it has something to do with my account page on their website and how it connects to their server.

Any thoughts?

Yep it is something your end. Tried installing IP Net Monitor?
Tried disabling all add ons?

From my experience.. older versions of Firefox are no longer supported. Yet the system we may have installed is not able to utilise newer versions of Firefox.

Though with pdf.. there should be no problem other than any code the website has that may want you to open the file in your browser.

roughy,

I only have issue with the one website.
I download pdf files from the internet all the time, including logging in too other accounts.

It dowsn’t matter if I download “save file as” or “open file”

Also both of these actions work with other website in this browser without problems

Aquila said:

roughy,

I only have issue with the one website.
I download pdf files from the internet all the time, including logging in too other accounts.

It dowsn’t matter if I download “save file as” or “open file”

Also both of these actions work with other website in this browser without problems

yeah

but the particular website may still have upgraded itself to outside your capacity to use it.

roughbarked said:

Aquila said:

roughy,

I only have issue with the one website.
I download pdf files from the internet all the time, including logging in too other accounts.

It dowsn’t matter if I download “save file as” or “open file”

Also both of these actions work with other website in this browser without problems

yeah

but the particular website may still have upgraded itself to outside your capacity to use it.

For example// something happened to these hyperforums but only to the SSSF part that made my firefox unable to see chat.. to be unable to see newer or older topic posts in the left hand topics column. I manage it in another browser now.

Aquila, I’d recommend a portable version of a browser:

http://portableapps.com/apps/internet/google_chrome_portable

It does not rely on any system stuff, stands alone, and can easily be deleted if you don’t like it.

roughbarked said:

Aquila said:

roughy,

I only have issue with the one website.
I download pdf files from the internet all the time, including logging in too other accounts.

It dowsn’t matter if I download “save file as” or “open file”

Also both of these actions work with other website in this browser without problems

yeah

but the particular website may still have upgraded itself to outside your capacity to use it.

Then why does the process even start?
It gets to 70%

Hmm, are you suggesting that out of the tens of thousands of subscribers (yes that’s accurate) the I am the only person using this version of IE8 which is not compatible with their website.

I gave them details of my browser and they did not suggest this to be the issue.

Aquila said:

roughbarked said:

Aquila said:

roughy,

I only have issue with the one website.
I download pdf files from the internet all the time, including logging in too other accounts.

It dowsn’t matter if I download “save file as” or “open file”

Also both of these actions work with other website in this browser without problems

yeah

but the particular website may still have upgraded itself to outside your capacity to use it.

Then why does the process even start?
It gets to 70%

Hmm, are you suggesting that out of the tens of thousands of subscribers (yes that’s accurate) the I am the only person using this version of IE8 which is not compatible with their website.

I gave them details of my browser and they did not suggest this to be the issue.

It could be a server issue between you and them. IP Net Monitor should show stuff up.

I’ve actually been intending to try Google Chrome anyway, when I get around to download it, so will see how it works. I may try IP net monitor after that.

Nobody too this point has been able to give me a decent reason why the issue is at my end.

I’ll be very surprised if using Chrome resolves the issue.

)

Aquila said:

I’ve actually been intending to try Google Chrome anyway, when I get around to download it, so will see how it works. I may try IP net monitor after that.

Nobody too this point has been able to give me a decent reason why the issue is at my end.

I’ll be very surprised if using Chrome resolves the issue.

)

Well “at your end” may be anywhere between you and the area of their responsibility.

roughbarked said:

Aquila said:

I’ve actually been intending to try Google Chrome anyway, when I get around to download it, so will see how it works. I may try IP net monitor after that.

Nobody too this point has been able to give me a decent reason why the issue is at my end.

I’ll be very surprised if using Chrome resolves the issue.

)

Well “at your end” may be anywhere between you and the area of their responsibility.

*chuckle

Personally, I consider it to be all your fault, Aquilla!

>>Personally, I consider it to be all your fault, Aquilla!

Exactly, I was thinking the same thing, and I doubt it’s his browser, I think it’s just his attitude.

Perchance the vibe, LL.

Computers pick up on these things, you know.

LOL!

I loove you guys.
i know, I gots attitude, it’s the only way to navigate through life.

ps.
By the way, my subscription service I’m referring to is a “paid” subscription, not a free one.

Aquila said:

LOL!

I loove you guys.
i know, I gots attitude, it’s the only way to navigate through life.

ps.
By the way, my subscription service I’m referring to is a “paid” subscription, not a free one.

Yes, if it is paid then their responsibility should extend further

>ps.
By the way, my subscription service I’m referring to is a “paid” subscription, not a free one.

scratches head

You know, you’re the first person I’ve ever run across who gets their p0rn via a pdf.

Very strange.

sibeen said:

>ps.
By the way, my subscription service I’m referring to is a “paid” subscription, not a free one.

scratches head

You know, you’re the first person I’ve ever run across who gets their p0rn via a pdf.

Very strange.

First person I’ve met who pays for it.. fixed?

sibeen said:

>ps.
By the way, my subscription service I’m referring to is a “paid” subscription, not a free one.

scratches head

You know, you’re the first person I’ve ever run across who gets their p0rn via a pdf.

Very strange.

I prefer the term…“kinky”

Could it be your virus checker not liking the file?

Carmen_Sandiego said:

Could it be your virus checker not liking the file?

Unlikely.
It would give me a pop up notification.

Carmen_Sandiego said:

Could it be your virus checker not liking the file?

yep.. disable things added on since the last time such files downloads worked.

Aquila said:

Carmen_Sandiego said:

Could it be your virus checker not liking the file?

Unlikely.
It would give me a pop up notification.

can slow down the download enough for the server to give it up.

Well, I’ll be a monkey’s butt cake…..the pdf file downloaded fully, using Chrome

hehehe

)

…..seems their webserver doesn’t like IE8 or Firefox

>Well, I’ll be a monkey’s butt cake…..the pdf file downloaded fully, using Chrome

hehehe

)

Looks smug

buffs nails on shirtfront

)

Having a play with Chrome……it’s quick, ‘ey
I like the “themes”

Nice one sibeen, the indications are pointing toward me ditching Internet Explorer for Chrome

))

Aquila said:

)

Having a play with Chrome……it’s quick, ‘ey
I like the “themes”

‘tis good, the Chrome.

The portable version of a browser is fully self contained, so does not rely on java and stuff already installed on your computer as other installable browsers do.

But yeah, Chrome is pretty neat. Now you have two browsers, you can use facebook on one browser, and block facebook cookies on the one you use for the rest of your normal browsing.

Carmen_Sandiego said:

But yeah, Chrome is pretty neat. Now you have two browsers, you can use facebook on one browser, and block facebook cookies on the one you use for the rest of your normal browsing.

That would be applicable if I “facebooked” but I don’t, I have no interest

……was this comment tongue in cheek?

Aquila, if you look me up as sibeen007 on facebook we’ll be able to chat off-line and I can explain it to you properly without cluttering up the forum.

sibeen, I don’t Facebook.
I wouldn’t have a clue how to use facebook

What do you wish to explain? exactly

Aquila, there may have been a largish amount of tic applied to that post.

I’ve never faceborked in my life.

Indeed sibeen, something didn’t feel right, man

)

Now Google Chrome is doing the same thing as IE & Firefox.

It starts d/l the pdf file and gets to 70% and just stops dead

When I installed Chrome the other it worked fine for the website I was having issues with, no it has exactly the same issue as the other browsers

and only with a specific website

F**K!!!!!!!!!!
this is pissing me off

(edit)
Now Google Chrome is doing the same thing as IE & Firefox.

It starts d/l the pdf file and gets to 70% and just stops dead

When I installed Chrome the day other it worked fine for the website I was having issues with, no it has exactly the same issue as the other browsers

and only with a specific website

F**K!!!!!!!!!!
this is pissing me off