My laptop has been having BSOD for a few months.
the past week it’s constant and there is no particular action that causes it
(going to post in bits in case it shuts down)

I’m running windows 7 but I can’t remember what else to post.
windows security essentials is up to date.
could I pls get some advice and help?
thanks

Purps! Long time…

:)

Check vents – cooling

Or could be just dying

RIP

What is BSOD?

Blue Screen Of Death. (A Windows thing…)

Michael V said:

Blue Screen Of Death. (A Windows thing…)

Oh. I am aware of what that means put into the actual words.

monkey skipper said:

Michael V said:

Blue Screen Of Death. (A Windows thing…)

Oh. I am aware of what that means put into the actual words.

.

:)

Yeah, we’ve all seen it…

:(

It’s not hot and it’s less than a year old
Aspire 2.3ghz

purple said:

It’s not hot and it’s less than a year old
Aspire 2.3ghz

I’d talk to a tecky then.

Could be from a rogue update. I read something on The Register about malware bytes having a dud update or, it could be a Microsoft windows update gone bad.

Link name
is for the microsoft bad update story.

Malwarebytes article”:http://www.theregister.co.uk/2013/04/19/malwarebytes_false_positive/

malwarebytes article

I’ll get this markup working!

thanks drewser. I have installed that update. will check out what I need to do

uninstalled the update but it didn’t help.
are there scans like hijack this that I can run?
(sorry about delay..it keeps happening and I’m sick of it)

purple said:

uninstalled the update but it didn’t help.
are there scans like hijack this that I can run?
(sorry about delay..it keeps happening and I’m sick of it)

Try ccleaner first Purple and do a registry check. Do a google, free download. if you can stay online long enough :/

purple said:

uninstalled the update but it didn’t help.
are there scans like hijack this that I can run?
(sorry about delay..it keeps happening and I’m sick of it)

you could always try to shut down some programmes using task manager I guess to try and isolate which programme could be causing the problem

just a thought

go into administrative tools and check out the event log that might give a clue about whats happening

Does it happen if the computer’s just sitting there not doing anything?

Next time it happens, write down the stop error code (a bunch of digits and letters starting with 0x) and post it here.

I’d be tempted to boot the machine with a bootable CD to see if it’s a problem with your OS or if a hardware failure is causing it.

But I am not a Windows expert.

PM 2Ring said:

I’d be tempted to boot the machine with a bootable CD to see if it’s a problem with your OS or if a hardware failure is causing it.

That’s good advice, but if you don’t have a CD-bootable OS, maybe you could try booting into Safe Mode.

KJW said:

PM 2Ring said:

I’d be tempted to boot the machine with a bootable CD to see if it’s a problem with your OS or if a hardware failure is causing it.

That’s good advice, but if you don’t have a CD-bootable OS, maybe you could try booting into Safe Mode.

Good point. If it doesn’t chuck a BSOD in Safe Mode that’d tell us that neither the hardware nor the most essential bits of the OS are bad. But if it does chuck a BSOD in Safe Mode we won’t know if it’s the hardware or some core part of the OS that’s causing it.

Purple,
I suppose that being a fairly recent laptop you don’t have an installation CD for it. But it’d be worthwhile trying to boot it up with an installation CD for an older version of Windows. You don’t want to actually run the installation process – you just want to see if the machine will boot up from the CD and not BSOD.

PM 2Ring said:

KJW said:

PM 2Ring said:

I’d be tempted to boot the machine with a bootable CD to see if it’s a problem with your OS or if a hardware failure is causing it.

That’s good advice, but if you don’t have a CD-bootable OS, maybe you could try booting into Safe Mode.

Good point. If it doesn’t chuck a BSOD in Safe Mode that’d tell us that neither the hardware nor the most essential bits of the OS are bad. But if it does chuck a BSOD in Safe Mode we won’t know if it’s the hardware or some core part of the OS that’s causing it.

Purple,
I suppose that being a fairly recent laptop you don’t have an installation CD for it. But it’d be worthwhile trying to boot it up with an installation CD for an older version of Windows. You don’t want to actually run the installation process – you just want to see if the machine will boot up from the CD and not BSOD.

Will it not boot automatically from the hard drive? After fiddling around with booting XP from a CD last night, I had to set that up first in the boot menu. That was F12 in my case at startup.

PM 2Ring said:

Good point. If it doesn’t chuck a BSOD in Safe Mode that’d tell us that neither the hardware nor the most essential bits of the OS are bad. But if it does chuck a BSOD in Safe Mode we won’t know if it’s the hardware or some core part of the OS that’s causing it.

One other thing I was thinking was to somehow stop the booting into the OS altogether, perhaps by letting it wait at the option to boot into Safe Mode. If by allowing it to wait for say a few hours, it does BSOD during that time, then it would almost certainly be a spontaneous hardware problem.

I suppose your overall task at the moment is to establish the conditions under which the BSOD does occur, thereby narrowing the list of possible causes.

morrie said:

Will it not boot automatically from the hard drive? After fiddling around with booting XP from a CD last night, I had to set that up first in the boot menu. That was F12 in my case at startup.

You can set the boot order in the BIOS settings. The harddrive should be last item in the boot order.

KJW said:

morrie said:

Will it not boot automatically from the hard drive? After fiddling around with booting XP from a CD last night, I had to set that up first in the boot menu. That was F12 in my case at startup.

You can set the boot order in the BIOS settings. The harddrive should be last item in the boot order.

I think you are agreeing with me? I was booting XP (ie an older Windows) on a machine that was set to boot Win7 from the hard drive.
So Purple will have to go into BIOS, yes?

morrie said:

I think you are agreeing with me?

Actually, I was replying to: “Will it not boot automatically from the hard drive?”

morrie said:

So Purple will have to go into BIOS, yes?

Maybe not. The BIOS may already be set to the correct order so that she can boot from CD by simply having the CD in the drive at startup (turning on the machine or restarting the machine with the CD already in the drive).

KJW said:

morrie said:

I think you are agreeing with me?

Actually, I was replying to: “Will it not boot automatically from the hard drive?”

morrie said:

So Purple will have to go into BIOS, yes?

Maybe not. The BIOS may already be set to the correct order so that she can boot from CD by simply having the CD in the drive at startup (turning on the machine or restarting the machine with the CD already in the drive).

Ok. That was not the case with my machine, but I am no expert. I was just commenting because what was proposed sounded just like what I was doing last night. In the boot menu, hard drive was not the last item and it was marked with a cross. It would not boot to the CD until I hit F12 and selected ‘boot from CD’.

morrie said:

Ok. That was not the case with my machine, but I am no expert. I was just commenting because what was proposed sounded just like what I was doing last night. In the boot menu, hard drive was not the last item and it was marked with a cross. It would not boot to the CD until I hit F12 and selected ‘boot from CD’.

I should remark that Purple only needs to boot from CD – she doesn’t need to set up a dual-boot option.

“With the boot order shown above, BIOS will first try to boot from any removable devices – like floppy drives or flash drives. If no removable devices are bootable, BIOS will next try the hard drive, followed by the CD-ROM drive, and finally the network.”

http://pcsupport.about.com/od/fixtheproblem/ss/bootorderchange_3.htm

That is exactly how my machine was set up. Hard drive before CD-ROM. Hence it would not boot from the CD while there was a bootable OS on the hard drive.

Hi Purple!  What’s the STOP code?  0x.

Clearly square brackets mean something in post.  That should’ve read:

0x[something]

Good morning Holidayers. We had a five degrees when I got up this morning, about 2 hours ago. Done my bike ride (haven’t been for 2 weeks, and you lose some puff even in that time), moved the chook tractor, pulled in some washing and restacked the inside freezer from the outside one. Gosh, what a busy little b I’ve been. Now I should head off to Warrnambool to train the monster – who snored magnificently all night and had to be moved to the other room.

I have a heap of stop codes I think. Just gotta remember where to find them.
It happens when idle. it just happens\
it’s happened twice since I booted up 10 minutes ago

this?

BCCode: e1
BCP1: FFFFF8000358BD50
BCP2: 0000000000000002
BCP3: FFFFFA8008C7DF00
BCP4: FFFFFA8008C7DF00
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

fingers crossed, its stopped. I uninstalled all of the McAfee files, as per a google on stop code e1

an hour and a half and holding

still no more BSOD. thank Io.