Date: 5/06/2014 19:03:27
From: pesce.del.giorno
ID: 543281
Subject: Did I get ripped off?
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Date: 5/06/2014 19:05:22
From: Spiny Norman
ID: 543284
Subject: re: Did I get ripped off?

Reckon so.

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Date: 5/06/2014 19:06:53
From: Arts
ID: 543285
Subject: re: Did I get ripped off?

did you pay for that post?

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Date: 5/06/2014 19:08:27
From: Teleost
ID: 543287
Subject: re: Did I get ripped off?

Nah.

Cheap at twice the price.

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Date: 5/06/2014 19:09:16
From: party_pants
ID: 543289
Subject: re: Did I get ripped off?

are you a band-aid?

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Date: 5/06/2014 19:09:22
From: party_pants
ID: 543290
Subject: re: Did I get ripped off?

are you a band-aid?

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Date: 5/06/2014 19:10:13
From: Arts
ID: 543292
Subject: re: Did I get ripped off?

party_pants said:


are you a band-aid?

did Geldolf have anything to do with this?

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Date: 5/06/2014 19:10:44
From: captain_spalding
ID: 543295
Subject: re: Did I get ripped off?

Possibly.

Possibly not.

I can introduce you to some people who guarantee that you get the full experience.

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Date: 5/06/2014 19:12:52
From: party_pants
ID: 543304
Subject: re: Did I get ripped off?

Arts said:


party_pants said:

are you a band-aid?

did Geldolf have anything to do with this?

probably.

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Date: 5/06/2014 19:13:10
From: pesce.del.giorno
ID: 543306
Subject: re: Did I get ripped off?

Ooops. That went off half cocked. (having one of those days.)

Did I get ripped off?

The answer is obviously yes, but my question is how badly?

I put in my car for repairs because of intermittent fault in one of the rear lights. I was rung not long after and told that the bulb holder had burnt out. The repairs were itemised as follows:

Bulbholder: 77.86
Housing 23.12
Standard globe 8.48
Wire set 17.17

The job apparently entailed (1) removal left hand rear light. (2) Inspected and found bulb to have burned out. (3) Removed and replaced bulb holder and contact housing. (4) Supplied and repaired wiring as required.

Cost for parts -125.93
Labour costs – 320.00 ….WTF???!!!
I don’t object to the cost for parts, but $320 for labour?

I assume this is 2 hours at $160 per hour.

Is $160 per hour normal for a licensed marque specific workshop?
Could this job possibly have taken 2 hours, given that it was done at the specific car dealership, would have been done many times before, and all the parts and tools were on site.

Any feedback appreciated.

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Date: 5/06/2014 19:14:25
From: JudgeMental
ID: 543308
Subject: re: Did I get ripped off?

if the oil was leaking down between the valve stem and guide the oil drop in the pic would be on the top of the valve. because it is on the guide then it must have leaked down between guide and head.

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Date: 5/06/2014 19:14:28
From: captain_spalding
ID: 543309
Subject: re: Did I get ripped off?

What breed of car?

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Date: 5/06/2014 19:15:40
From: pesce.del.giorno
ID: 543313
Subject: re: Did I get ripped off?

captain_spalding said:


What breed of car?

Audi, but does that matter? Do rates vary according to make?

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Date: 5/06/2014 19:18:19
From: captain_spalding
ID: 543319
Subject: re: Did I get ripped off?

pesce.del.giorno said:


captain_spalding said:

What breed of car?

Audi, but does that matter? Do rates vary according to make?

From your remark about ‘a licensed marque specific workshop’, i’m guessing it was one of those operating-theatre-clean workshops with all the mechanics in spotless white overalls, with oh-so-neat haircuts and clean hands, using only genuine Audi parts.

So, it’s about what you’d expect for that.

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Date: 5/06/2014 19:18:50
From: JudgeMental
ID: 543320
Subject: re: Did I get ripped off?

a normal hourly rate for a mechanical workshop is $110-$120 or there abouts.

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Date: 5/06/2014 19:22:41
From: pesce.del.giorno
ID: 543327
Subject: re: Did I get ripped off?

JudgeMental said:


a normal hourly rate for a mechanical workshop is $110-$120 or there abouts.

Thanks Judge, that makes me feel a bit better but would that job take 2 hours?

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Date: 5/06/2014 19:23:15
From: jjjust moi
ID: 543328
Subject: re: Did I get ripped off?

pesce.del.giorno said:


captain_spalding said:

What breed of car?

Audi, but does that matter? Do rates vary according to make?


I would think that any competent mechanic should do that in 30 minutes.

It it was me I’d scream the room down and threaten never to come back.

Also unfriend them on facebook and blacken their name on all social media – you get the drift.

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Date: 5/06/2014 19:24:33
From: CrazyNeutrino
ID: 543330
Subject: re: Did I get ripped off?

Bulb holder

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Date: 5/06/2014 19:25:09
From: Arts
ID: 543331
Subject: re: Did I get ripped off?

there’s a lawyer out there who, one day, will figure out a way to sue the pants off someone for the ‘emotional trauma’ the facebook unfriending causes

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Date: 5/06/2014 19:26:03
From: JudgeMental
ID: 543333
Subject: re: Did I get ripped off?

it is hard to tell. mechanics aren’t panelbeaters and this sort of thing would be a cinch to disassemble then reassemble for a PB. plus sorting out the harness and trim etc.

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Date: 5/06/2014 19:26:08
From: Dropbear
ID: 543334
Subject: re: Did I get ripped off?

Arts said:


there’s a lawyer out there who, one day, will figure out a way to sue the pants off someone for the ‘emotional trauma’ the facebook unfriending causes

Oh goodie :)

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Date: 5/06/2014 19:26:14
From: Arts
ID: 543335
Subject: re: Did I get ripped off?

“Did I get ripped off?”

SN got it right in the second post :)

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Date: 5/06/2014 19:31:01
From: Skeptic Pete
ID: 543344
Subject: re: Did I get ripped off?

Dropbear said:


Arts said:

there’s a lawyer out there who, one day, will figure out a way to sue the pants off someone for the ‘emotional trauma’ the facebook unfriending causes

Oh goodie :)

Droppy’s gonna make a fortune

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Date: 5/06/2014 19:33:39
From: Dropbear
ID: 543348
Subject: re: Did I get ripped off?

Skeptic Pete said:


Dropbear said:

Arts said:

there’s a lawyer out there who, one day, will figure out a way to sue the pants off someone for the ‘emotional trauma’ the facebook unfriending causes

Oh goodie :)

Droppy’s gonna make a fortune

Mmmhmm.. :)

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Date: 5/06/2014 19:40:35
From: Speedy
ID: 543360
Subject: re: Did I get ripped off?

pesce.del.giorno said:


JudgeMental said:

a normal hourly rate for a mechanical workshop is $110-$120 or there abouts.

Thanks Judge, that makes me feel a bit better but would that job take 2 hours?

How long did you leave the car with them for?

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Date: 5/06/2014 19:48:59
From: pommiejohn
ID: 543363
Subject: re: Did I get ripped off?

pesce.del.giorno said:


JudgeMental said:

a normal hourly rate for a mechanical workshop is $110-$120 or there abouts.

Thanks Judge, that makes me feel a bit better but would that job take 2 hours?

It might take more than an hour, and many places charge “per hour or part thereof” which means 61 minutes is charged as two hours.

Stuff like this is not hard to do yourself, especially if you’re the kind of person that frequents science forums. It’s really worth learning basic stuff like this.

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Date: 5/06/2014 19:59:42
From: wookiemeister
ID: 543366
Subject: re: Did I get ripped off?

pesce.del.giorno said:


captain_spalding said:

What breed of car?

Audi, but does that matter? Do rates vary according to make?


audi

expensive everything – it is an expensive car with expensive parts and expensive labour costs

ripped off – yes.

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Date: 6/06/2014 06:09:18
From: CrazyNeutrino
ID: 543644
Subject: re: Did I get ripped off?

CrazyNeutrino said:

Bulb holder

Bulb holder

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Date: 6/06/2014 08:56:06
From: transition
ID: 543657
Subject: re: Did I get ripped off?

Reminds me of a story about some ute that went somewhere for a service, you know oil change etc, anyway upon getting the bill there’s a new taillight assembly listed, whole visit cost a fortune. Owner at the time was sure the light were working properly when went in, so I dunno the chap doing repairs must have backed ute into something make the job worth his trouble (just imagine that comedy-like).

You know mechanic doesn’t like you, gets the rubber hammer smashes light, mutters to self ‘oh look, your rear light is broken, I better fix that for you’.

Just a story, but a funny one.

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Date: 6/06/2014 09:05:07
From: The Rev Dodgson
ID: 543658
Subject: re: Did I get ripped off?

transition said:


Reminds me of a story about some ute that went somewhere for a service, you know oil change etc, anyway upon getting the bill there’s a new taillight assembly listed, whole visit cost a fortune. Owner at the time was sure the light were working properly when went in, so I dunno the chap doing repairs must have backed ute into something make the job worth his trouble (just imagine that comedy-like).

You know mechanic doesn’t like you, gets the rubber hammer smashes light, mutters to self ‘oh look, your rear light is broken, I better fix that for you’.

Just a story, but a funny one.

There’s a lot to be said for finding a one-man repair shop with a guy you can trust.

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Date: 6/06/2014 09:08:26
From: furious
ID: 543659
Subject: re: Did I get ripped off?

Where I used to live there was a guy I went to, on referral from someone else, like that. Very good and trustworthy, the only thing I didn’t like was that he started every sentance with “Yeah, nah, yeah…”

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Date: 6/06/2014 09:08:56
From: JudgeMental
ID: 543660
Subject: re: Did I get ripped off?

there was a dodgy mechanic that moved into our town a few years ago. ripped off the wrong people got the shit beaten out of him and run out of town. dodgy practices don’t get you far. might work for longer in a big city. plus i get sick of hearing about untrustworthy mechanic, seeing as i know a few mechanics and they are all honest tradies.

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Date: 6/06/2014 09:09:13
From: furious
ID: 543661
Subject: re: Did I get ripped off?

He started every sentence that way too…

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Date: 6/06/2014 09:10:27
From: furious
ID: 543662
Subject: re: Did I get ripped off?

Most often it is the organisation that they work for that is untrustworthy…

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Date: 6/06/2014 09:27:09
From: Speedy
ID: 543671
Subject: re: Did I get ripped off?

I used to take my car to a big dealership for servicing until the car was 10 years old. I noticed a familiar charge for a lightbulb (numberplate light). It only cost about $3.00 but on checking, it was on every invoice I had ever received from them. Made some enquiries and was told that they use the same code for all bulbs, whether they be numberplate lights or blinker lights etc. Often I would drop my car in for service at 9am and need my car by 2pm and on returning to the dealership find that the car was still sitting in the carpark where I had left it. Turns out that the service can actually be completed at remarkable speed when you are waiting at the service counter, yet the same labour and lightbulb charges remain..

After frequenting 4wd forums for this make of vehicle, it seems that we should always be on our guard, even with the big dealerships. I remember one poster took his car in for an oil service, after marking an “X” in texta on the oil filter. He found that after being charged for oil, filter, labour etc. the same filter was still there!

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Date: 6/06/2014 09:28:34
From: The_observer
ID: 543676
Subject: re: Did I get ripped off?

you should have got a quote or three

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Date: 6/06/2014 09:30:53
From: Speedy
ID: 543678
Subject: re: Did I get ripped off?

The_observer said:

you should have got a quote or three

Yes, I did, between dealerships. They always matched price for me.

Mr S services the car now. Dealership has no idea what to do once mileage >200,000.

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Date: 6/06/2014 09:34:06
From: poikilotherm
ID: 543679
Subject: re: Did I get ripped off?

Speedy said:


I used to take my car to a big dealership for servicing until the car was 10 years old. I noticed a familiar charge for a lightbulb (numberplate light). It only cost about $3.00 but on checking, it was on every invoice I had ever received from them. Made some enquiries and was told that they use the same code for all bulbs, whether they be numberplate lights or blinker lights etc. Often I would drop my car in for service at 9am and need my car by 2pm and on returning to the dealership find that the car was still sitting in the carpark where I had left it. Turns out that the service can actually be completed at remarkable speed when you are waiting at the service counter, yet the same labour and lightbulb charges remain..

After frequenting 4wd forums for this make of vehicle, it seems that we should always be on our guard, even with the big dealerships. I remember one poster took his car in for an oil service, after marking an “X” in texta on the oil filter. He found that after being charged for oil, filter, labour etc. the same filter was still there!

Yea, ebay sells those UV pens and lights if you’re mad into that kind of thing.

There’s a dealership here that charged me $800 for a service a few years ago…they thought it normal for someone to want a $20k car detailed at every service, which probably wouldn’t be so bad if I didn’t do 10 km in 3 months.

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Date: 6/06/2014 09:36:56
From: poikilotherm
ID: 543680
Subject: re: Did I get ripped off?

10 = 10,000

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Date: 6/06/2014 09:37:02
From: The_observer
ID: 543681
Subject: re: Did I get ripped off?

Speedy said:


The_observer said:

you should have got a quote or three

Yes, I did, between dealerships. They always matched price for me.

Mr S services the car now. Dealership has no idea what to do once mileage >200,000.

I’d never take the car to a dealership for repair or service (Too expensive & they are mostly apprentices doing the work)
or buy genuine parts if after market are available (at half the price).

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Date: 6/06/2014 09:37:37
From: Arts
ID: 543682
Subject: re: Did I get ripped off?

poikilotherm said:


Speedy said:

I used to take my car to a big dealership for servicing until the car was 10 years old. I noticed a familiar charge for a lightbulb (numberplate light). It only cost about $3.00 but on checking, it was on every invoice I had ever received from them. Made some enquiries and was told that they use the same code for all bulbs, whether they be numberplate lights or blinker lights etc. Often I would drop my car in for service at 9am and need my car by 2pm and on returning to the dealership find that the car was still sitting in the carpark where I had left it. Turns out that the service can actually be completed at remarkable speed when you are waiting at the service counter, yet the same labour and lightbulb charges remain..

After frequenting 4wd forums for this make of vehicle, it seems that we should always be on our guard, even with the big dealerships. I remember one poster took his car in for an oil service, after marking an “X” in texta on the oil filter. He found that after being charged for oil, filter, labour etc. the same filter was still there!

Yea, ebay sells those UV pens and lights if you’re mad into that kind of thing.

There’s a dealership here that charged me $800 for a service a few years ago…they thought it normal for someone to want a $20k car detailed at every service, which probably wouldn’t be so bad if I didn’t do 10 km in 3 months.

just used it to go to the shops and back

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Date: 6/06/2014 09:46:17
From: jjjust moi
ID: 543685
Subject: re: Did I get ripped off?

Arts said:


poikilotherm said:

Speedy said:

I used to take my car to a big dealership for servicing until the car was 10 years old. I noticed a familiar charge for a lightbulb (numberplate light). It only cost about $3.00 but on checking, it was on every invoice I had ever received from them. Made some enquiries and was told that they use the same code for all bulbs, whether they be numberplate lights or blinker lights etc. Often I would drop my car in for service at 9am and need my car by 2pm and on returning to the dealership find that the car was still sitting in the carpark where I had left it. Turns out that the service can actually be completed at remarkable speed when you are waiting at the service counter, yet the same labour and lightbulb charges remain..

After frequenting 4wd forums for this make of vehicle, it seems that we should always be on our guard, even with the big dealerships. I remember one poster took his car in for an oil service, after marking an “X” in texta on the oil filter. He found that after being charged for oil, filter, labour etc. the same filter was still there!

Yea, ebay sells those UV pens and lights if you’re mad into that kind of thing.

There’s a dealership here that charged me $800 for a service a few years ago…they thought it normal for someone to want a $20k car detailed at every service, which probably wouldn’t be so bad if I didn’t do 10 km in 3 months.

just used it to go to the shops and back

Nah. Church on Sundays.

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Date: 6/06/2014 09:54:30
From: pommiejohn
ID: 543690
Subject: re: Did I get ripped off?

The_observer said:


Speedy said:

The_observer said:

you should have got a quote or three

Yes, I did, between dealerships. They always matched price for me.

Mr S services the car now. Dealership has no idea what to do once mileage >200,000.

I’d never take the car to a dealership for repair or service (Too expensive & they are mostly apprentices doing the work)
or buy genuine parts if after market are available (at half the price).

I agree. I have had awful service at main dealers. As for cost. When I drove a VW Golf it needed a pair of front brake discs. The genuine VW discs were $300 each. I got a pair of Brembo ( the best you can buy) discs for $85 each.

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Date: 6/06/2014 09:57:07
From: poikilotherm
ID: 543692
Subject: re: Did I get ripped off?

pommiejohn said:


The_observer said:

Speedy said:

Yes, I did, between dealerships. They always matched price for me.

Mr S services the car now. Dealership has no idea what to do once mileage >200,000.

I’d never take the car to a dealership for repair or service (Too expensive & they are mostly apprentices doing the work)
or buy genuine parts if after market are available (at half the price).

I agree. I have had awful service at main dealers. As for cost. When I drove a VW Golf it needed a pair of front brake discs. The genuine VW discs were $300 each. I got a pair of Brembo ( the best you can buy) discs for $85 each.

My Lancer needed a new rear brake light…$465 from the dealer not installed…got an $70 knock off job.

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Date: 6/06/2014 09:59:11
From: pommiejohn
ID: 543693
Subject: re: Did I get ripped off?

poikilotherm said:

My Lancer needed a new rear brake light…$465 from the dealer not installed…got an $70 knock off job.

Wow! I could hand file one from gold for that price :)

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Date: 6/06/2014 09:59:20
From: diddly-squat
ID: 543694
Subject: re: Did I get ripped off?

pommiejohn said:


The_observer said:

Speedy said:

Yes, I did, between dealerships. They always matched price for me.

Mr S services the car now. Dealership has no idea what to do once mileage >200,000.

I’d never take the car to a dealership for repair or service (Too expensive & they are mostly apprentices doing the work)
or buy genuine parts if after market are available (at half the price).

I agree. I have had awful service at main dealers. As for cost. When I drove a VW Golf it needed a pair of front brake discs. The genuine VW discs were $300 each. I got a pair of Brembo ( the best you can buy) discs for $85 each.

The key issue is about trust… dealerships, I for the most part, are seen as more reputable and thus people are prepared to pay a premium for that.

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Date: 6/06/2014 09:59:46
From: JudgeMental
ID: 543695
Subject: re: Did I get ripped off?

number plate light on my camry wasn’t working. my mechanic gave the housing a thump, light work. no charge. common fault apparently.

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Date: 6/06/2014 10:00:24
From: JudgeMental
ID: 543696
Subject: re: Did I get ripped off?

some of the new headlight assembles are in the thousands to replace.

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Date: 6/06/2014 10:31:33
From: Michael V
ID: 543724
Subject: re: Did I get ripped off?

pommiejohn said:

I agree. I have had awful service at main dealers. As for cost. When I drove a VW Golf it needed a pair of front brake discs. The genuine VW discs were $300 each. I got a pair of Brembo ( the best you can buy) discs for $85 each.

Where from? (I will need new discs for the Echo soon.)

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Date: 6/06/2014 10:42:55
From: The_observer
ID: 543735
Subject: re: Did I get ripped off?

>>My Lancer needed a new rear brake light…$465 from the dealer not installed…got an $70 knock off job.<<

>>some of the new headlight assembles are in the thousands to replace.<<

you can almost always get a replacement part from a wrecker.
The wreckers network.

the part will be half the price

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